Posted January 25, 2017 01:11 pm - Updated January 25, 2017 01:13 pm

Content Removal Policy

Jacksonville.com is the web archive of The Florida Times-Union and, just like the printed publication, serves as a historical record of the community.

Therefore, we have a strict policy against removing content from Jacksonville.com. This includes (but isn’t limited to) news articles, blotter items written from police reports, photos, columns, announcements and letters to the editor.

Occasionally, a report may have inaccuracies or other issues that need to be addressed. An inaccuracy could be described as a misspelling or a factual error at time of publication.

If a criminal charge has been dropped or the charges lessened in the time since the initial item appeared in the Times-Union or Jacksonville.com, we will consider updating the web archive. We are unable to remove the item entirely, but upon verification of the proper documentation, we can make an editor's note to accurately display the outcome of the charges.

To submit an item for consideration, please send the Times-Union a letter of complaint, with the appropriate URL address and a description of the article in question. If this is a criminal case, you must provide appropriate documentation (court records, etc.) proving charges were dropped or lessened.

The Times-Union must receive submissions by certified mail at:
The Florida Times-Union
P.O. Box 1949
Jacksonville, FL 32231
c/o Mary Kelli Palka, Editor

If the issue is unrelated to criminal charges or arrests, please email webmaster@jacksonville.com with complaint, URL address and a description. Please include ARCHIVE in the subject line.

We are unable to respond to phone calls on these matters and all decisions will be made based on internal policies.