Special for Drive


For the fifth consecutive year, O’Steen Volkswagen has earned the Customer First Club Award for achieving high ratings in customer satisfaction.

The dealership, located at 11401 South Philips Highway, has received some of the highest Customer Service Experience Survey ratings from among all Volkswagen dealerships in the country.

Identified over many years as an industry leader in customer satisfaction, O’Steen Volkswagen remains part of an elite group of Volkswagen dealerships that excel in all customer-service standards. This most desired recognition has been awarded to only 45 VW dealers out of 662 in the country.

Through an annual Customer Service Survey, Volkswagen customers play an important role in selecting their brand’s elite Customer First Club members. The 45 dealers named to the First Club this year exceled in all aspects of the consumer experience, including new car, pre-owned and service.

“Being awarded the 2016 Customer First Club award for the fifth year in a row, as well as being recognized as one of the best Volkswagen dealerships in the country out of over 662 dealerships, is such a great honor,” said Tom O’Steen, the dealership’s co-owner. “This award represents the 100-percent commitment our team has to giving quality service to our clients every day, all year long.

“This award is especially meaningful, because it reflects the level of satisfaction our customers have received from our dealership,” O’Steen said. “We are very grateful that our customers recognize and appreciate the high level of service we seek to provide at O’Steen Volkswagen.”

Bill Olive, the dealership’s general manager, also expressed his appreciation for the conscientious effort of all who work at O’Steen Volkswagen.

“We look forward to honoring and rewarding our hard-working employees and their families this spring,” he said. “Through the upcoming appreciation event, we plan to celebrate the hard work of all our trusted staff.”

For more information, visit osteenvw.com or call (904) 322-5100.